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Frequently Asked Questions
Quick answers to common questions about AICare24x7
Getting Started
How do I create an account?
Visit our registration page and fill in your clinic details. You can start with the free tier which includes 25 patient slots.
Is there a mobile app for patients?
Yes! Patients can download the AICare24x7 app from both App Store and Play Store to receive medicine reminders.
How do patients get onboarded?
Assistants can onboard patients by scanning QR codes or manually entering patient details through the web dashboard.
Clinic Management
How do I add assistants to my clinic?
As a Clinic Admin, go to the Assistants section in your dashboard and invite assistants via email or generate invite codes.
Can I manage multiple clinics?
Yes, our Enterprise plan supports multiple clinic locations under one account with centralized management.
How do I view patient adherence reports?
Navigate to the Analytics section in your dashboard to view detailed adherence reports, trends, and patient statistics.
Reminders & Notifications
What types of reminders are available?
We offer push notifications, voice call reminders, and SMS alerts (premium). Patients can customize their preferred notification method.
Why are reminders not being received?
Ensure the patient has enabled notifications on their device, has a stable internet connection, and the app is running in the background.
Can reminders be customized?
Yes, medication schedules, reminder times, and notification preferences can all be customized per patient.
Billing & Subscriptions
What payment methods are accepted?
We accept all major credit/debit cards, UPI, net banking, and wallets through our secure Razorpay integration.
How do I upgrade my plan?
Go to Settings > Subscription in your dashboard and select your desired plan. Your existing data will be preserved.
What is your refund policy?
We offer a 7-day money-back guarantee for new subscribers. Visit our Refund Policy page for complete details.
Helpful Resources
User Guide
Comprehensive documentation on using all features of AICare24x7
Video Tutorials
Step-by-step video guides for common tasks and features