Refund & Cancellation Policy
Last updated: December 2024
Our Commitment
At AICare24x7, we want you to be completely satisfied with our service. If you're not happy with your purchase, we offer a fair and transparent refund policy. Please read this policy carefully to understand your rights and the refund process.
7-Day Money-Back Guarantee
New SubscribersNew paid subscribers can request a full refund within 7 days of their first payment, no questions asked. This gives you time to evaluate whether AICare24x7 meets your clinic's needs.
Free Tier - No Payment Required
Our free tier includes 25 patient slots forever with no credit card required. We recommend starting with the free tier to evaluate our platform before upgrading to a paid plan. There's nothing to refund when you haven't paid anything!
Refund Eligibility
Technical Issues
Service unavailability or technical problems preventing usage for extended periods (more than 48 hours)
Billing Errors
Duplicate charges, incorrect amounts, or unauthorized charges on your account
Service Not as Described
Core features significantly different from what was advertised at the time of purchase
Within 7-Day Trial
Full refund if requested within 7 days of first paid subscription purchase
Change of Mind
Simply deciding you no longer want to use the service after the trial period
Partial Month Usage
Pro-rata refunds for unused days within a billing cycle
Third-Party Issues
Problems caused by your device, internet connection, or third-party services
Terms Violation
Account suspension or termination due to violation of Terms of Service
How to Request a Refund
- 1Email us at support@im24x7.com with your refund request
- 2Include your registered email, clinic name, and reason for the refund request
- 3Our team will review your request within 2-3 business days
- 4If approved, refunds are processed within 5-7 business days to your original payment method
Subscription Cancellation
You can cancel your subscription at any time from your dashboard settings:
- • Your subscription will remain active until the end of the current billing period
- • You will not be charged for the next billing cycle
- • Your account will be downgraded to the free tier (25 patients)
- • All your data will be preserved, but excess patients will be archived
- • You can reactivate your subscription at any time
Need Help?
Email Support
support@im24x7.comPhone Support
+91 8882891218Response time: Within 24 hours on business days